Whether you’ve just moved to New Zealand or are settling into our region, there are a few important rules and safety tips that might be different from what you’re used to.Take a moment to check out the key points below—because while some of these rules might seem a bit dry, they’re definitely worth knowing!Rules & Regulations – Boring but ImportantNew to New Zealand? Here are some key rules to know:Child Safety: It is illegal to leave your child alone at home if they are under 14 years old.Car Seats: All children must use a child restraint (car seat) until at least their 7th birthday.Fire Safety: You may need a fire permit before lighting a fire—check before you light.Pet Registration: If you own a dog, it must be registered with your local council.SafetyPOLICE, FIRE & AMBULANCE – Dial 111 in an emergency.Non-Emergency Police AssistanceCall 105 for police non-emergencies.Online reporting: 105.police.govt.nzMPES (Māori Pacific Ethnic Services) – Hate CrimesIf an incident has occurred but no one is in immediate danger, report it:Call 105 or use the online form at 105.police.govt.nzEmergency PreparednessEmergency Management OtagoWebsite: www.otagocdem.govt.nzNZ Civil Defence - Get Ready: Emergency preparedness resourcesWebsite: getready.govt.nz/alternate-formatsEarthquake? Remember: Drop, Cover, Hold.Fire & Emergency New Zealand (FENZ) – Fire Safety TipsBe fire-wise. Sometimes, you need a fire permit before lighting a fire.Fire and Emergency New Zealand Fire Safety Top Tips

Moving to a new place can be overwhelming, but you don’t have to figure everything out on your own.Across Central Otago, there are community hubs where friendly locals can help you navigate essential services with a human touch.Whether you need social support, legal advice, budgeting help, or just a friendly chat, these centres are here to assist.Community HubsAlexandra Community House📍 14/20 Centennial Avenue📞 (03) 440 0740Cromwell Community House📍 5 Murray Terrace, Cromwell 9310📞 (03) 445 1690Roxburgh Service Centre & Community Hub📍 120 Scotland Street, Roxburgh 9500📞 (03) 446 8105Māniatoto Ranfurly i-SITE Visitor Information📍 3 Charlemont Street, Ranfurly📞 +64 3 262 7999Support ServicesAlexandra Community Advice Network (ACAN)A great place to start to access local knowledge and services and they give a welcome pack with local information.📍 Services: Free support, advice, and information on:Local services, clubs, and community groupsEmployment issues, tenancy, and propertyImmigration, passports, and IRDHealth, welfare, personal, and family mattersTransport🕒 Hours: Monday – Friday, 9:00 AM – 3:00 PM📞 Phone: (03) 448 7771📩 Email: [email protected]🌐 Website: Alexandra Community Advice NetworkAdditional Services:Community Law: Free legal appointments – Mondays, 12:15 PM – 1:15 PMJustice of the Peace Services: Fridays, 12:30 PM – 1:30 PMIf you'd like to explore the services, check out our Support Services.Family Works Presbyterian Support Otago📍 Services: Social services, financial mentoring, group programs for both children and adults, & more.🌐 Website: Presbyterian Support Otago📞 Phone: (03) 477 7116 | Freephone: 0508 396 678📩 Referrals: [email protected] ServicesThe Central Otago District Council (CODC) headquarters is in Alexandra, with smaller service centres in Roxburgh, Cromwell, and Ranfurly. Visit during work hours, and the Customer Services team will be happy to assist.Opening HoursMon, Tues, Wed, Friday: 8.30am - 5pmThursday: 9.30am - 5pm📍 1 Dunorling St, Alexandra 9320📞+64 3 440 0056Libraries in Central OtagoFind your local library.Membership is FREE for permanent residents and ratepayers.Not a member yet? Sign up today.Human Rights & SupportHuman Rights Commission – www.hrc.co.nzShakti Women’s Refuge – Free crisis line: 0800 742 584 (0800 SHAKTI)No matter what you need, support is always close by in Central Otago. Don’t hesitate to reach out!

Moving to a new place can be exciting, but it also comes with challenges—especially when it comes to meeting people and feeling at home.If you’re feeling a little out of place, don’t worry—it’s all part of the settlement curve, where things get easier as you find your community and settle in.Whether you’re keen to join a club, connect with others from your culture, or give back through volunteering, there are plenty of ways to meet people in Central Otago.Meet New PeopleAlexandra Newcomers NetworkCromwell Newcomers NetworkVolunteeringGroups | ClubsCultural GroupsPasifika Central OtagoFilipino Community in Central Otago, New Zealand (FCCONZ)Multicultural Partnership Group - email [email protected] to go on the mailing listAre we missing a group?Let us know: register a new group here.

One of the biggest challenges in Central Otago is finding a home—whether you’re renting or buying, the market can be competitive.But don’t worry, with a bit of planning and local know-how, you’ll be in the best position to secure a place that suits your needs.Below are some expert tips and resources to help you get started.Renting a HomePreparing a Rental CV can be a game-changer in making a strong impression on property managers and setting yourself apart from other applicants.If you have pets, consider creating a Pet CV to boost your chances of approval.Start your search at least three months before your planned move to give yourself plenty of time to find the right place.Additionally, filling out online application forms in advance can help streamline the process and improve your chances of securing a rental quickly.Property Management CompaniesCromwell, Clyde, Alexandra, Roxburgh, Ettrick, Omakau, Ranfurly365 Property ManagementCromwellInspire Property ManagementEdinburgh RealtyHarcourts CromwellPGG Wrightson Real EstateProperty Brokers CromwellBayleys CromwellAlexandraHarcourts AlexandraLJ Hooker Alexandra Property Brokers AlexandraBuying a HomeFor a comprehensive guide to buying and selling a home, visit:Settled.govt.nzTenancy ServicesSee The Central App Real Estate section to find open homes, agencies, agents and builders.First Home Buyer AssistanceSBS Bank have a First Home Combo Package. Visit an SBS Branch to discuss home-buying options. For more info: SBS FirstHome Combo

Moving to a new place is a big deal—new faces, new routines, and a whole lot of “Where do I start?” moments. Whether you’re looking for work, thinking about starting your own business, or just figuring things out, we’ve got you covered.But Central Otago is also a place where opportunities exist beyond the usual job boards. It’s a community where people still help each other out, where a casual chat at the local café can lead to your next big opportunity, and where small businesses thrive with the right support.Steps to Finding a JobTo get started, you'll need to apply for an IRD number if you don't already have one and ensure your CV is up to date. If you need assistance with your CV, CO REAP is available to help.There are many online recruitment services available, but if you prefer a local, face-to-face option in Cromwell, Blaikie Recruitment can help. Contact Annabel Blaikie by call or text at 027 241 6619, or free call 0800 647 762. Meetings are by appointment, located upstairs in the Wishart Building, Old Cromwell Precinct.Job Search WebsitesThese sites are a great place to start your job search:The Central App Job SectionSeekTrade Me JobsJob.co.nzCareer ServicesImmigration NZ – Job Search & RecruitmentStarting Your Own BusinessTaking the leap into business ownership is exciting—but it helps to have the right support. Whether you need a mentor, business planning tools, or digital resources to get started, there are plenty of New Zealand services to guide you.Business Mentorship & SupportBusiness Mentors NZBusiness SouthContact Amanda Cushen at [email protected] for more info on Business South Central OtagoBusiness.govt.nz – Government support for small businessesBusiness Setup & Planning10-Step Guide to Starting a BusinessBusiness Planning Templates & ToolsRegional Business Partner Network – Growth support for businessesDigital & Entrepreneurial ResourcesBrave in BusinessDigital Boost – Improve your marketing, website, and business planningStartup NZ & Business Insights – Online magazine for entrepreneursAdditional Business ResourcesGo Business NZ

Starting school is a big step, and a little preparation can make all the difference. 1. Determine Your School ZoneWhy It Matters: Your residential and rural address often determines which school your child can attend.How to Check: Use the Education Counts School Search Tool to find schools within your zone.2. Understand the Transition to SchoolGetting Ready: Ensure your child is familiar with a school environment by visiting the school beforehand, meeting teachers, and attending any orientation days.What to Look For: Check if the school offers a transition program like school visits or meetings with the teacher before your child's first day by emailing or giving the school a call..3. Know When to EnrolTiming: Enrol your child as soon as possible, preferably when they turn four. This allows the school to plan resources and classroom spaces.Avoid Issues: Schools prefer not to have children arriving on their 5th birthday without prior notice, as this can disrupt planning.4. School Uniform Getting a uniform: Check if the school that you've enroled your child in has uniforms. Some schools offer second-hand uniforms or uniform grants for those in need.Access to Information: Uniform information can be on the school's website or you can contact them via email or phone to find out more.5. Get Support from REAP and Dunstan EducareFor ESOL Families: REAP and Dunstan Educare offer support to families, particularly those who speak English as a second language.Contact: Linley Hattrill at Dunstan Educare is a point of contact for assistance with the transition to school and other educational needs.Find your school options:Early Childhood EducationPrimary and Secondary Schools

Whether you're driving or using public transport, understanding New Zealand’s travel and transport rules is essential for a smooth experience.Below, you'll find key information on driving, licensing, vehicle ownership, and transport services in Central Otago.Driving in New ZealandIf you plan to drive, you can use an international driver’s licence for up to 12 months before needing a New Zealand licence.It’s important to familiarise yourself with the road rules, including child safety regulations and vehicle requirements.The official road rules are explained in the Road Code, available online or at most bookshops.Read the Road Code: NZTA Road CodeGetting a Driving LicenceNZ Driver’s Licence Information: Find everything you need to know on the NZ Transport Agency (NZTA) website:Getting a Licence | NZ Transport Agency Waka KotahiVTNZ Alexandra (Vehicle Testing)Address: 41 Dunstan Road, AlexandraPhone: (03) 440 2449 | 0800 868 008VTNZ WebsiteCentral Otago REAP also offers the successful ‘Drive My Life’ programme, for people in our community, who have left school and who face barriers in getting their drivers licences. They offer classes and practical driving lessons and subsidise the application and test fees.Buying a CarIf you're looking to buy a car, be sure to check official guidelines and consider insurance options.NZTA Vehicle InformationBe cautious with ‘hire purchase’ agreements. Seek advice before committing.Consumer RightsCar InsuranceInsuring Your Vehicle:Visit a local insurance broker.Alternatively, AA Insurance offers a convenient online service.AA Insurance - Car InsuranceRoad Service & Breakdown AssistanceAA Membership provides 24/7 roadside assistance.AA Roadside AssistancePublic Transport OptionsPublic transport in Central Otago is limited, however, there are some transport options available including bus services and community shuttles.South Island Bus ServicesPhone (Dunedin InterCity): (03) 471 7143Alexandra Shuttle ServiceContact Sara: 021 226 5165St John Central Otago Health Shuttle Service(Cromwell → Dunedin Hospital)Phone: 0800 785 276

If you're new to New Zealand, setting up a bank account is an important step in managing your finances.Below, you'll find details on local bank branches, their services, and additional financial resources available in Central Otago.Setting Up a Bank AccountBefore you can open an account, you'll need an IRD (tax) number, which you can apply for here: IRD WebsiteIRD advisors visit Alexandra Community House and Cromwell Community House once a month to assist with this process.Once you have your IRD number, you can choose from several local banks, each offering different services and account options.Local Bank BranchesANZANZ is a convenient bank for opening an account if you're not a citizen or permanent resident. You can start the process online before arriving in New Zealand by applying here: ANZ Online Account Opening. Once you're in New Zealand, simply visit a branch to verify your identity.In Central Otago, you can visit an ANZ branch on any working day of the week. Alexandra is open Monday to Wednesday, while Cromwell is open Thursday and Friday.📍 Alexandra – 37 Tarbert Street, Alexandra🕒 Monday - Wednesday: 9:30 AM - 4:30 PM📍 Cromwell – 3 The Mall, Cromwell🕒 Thursday & Friday: 9:30 AM - 3:30 PMWestern Union Locations in Central OtagoYou can send money overseas from New Zealand with Western Union money transfer services.📍 Cromwell – 45 The Mall📍 Alexandra – 39 Tarbert Street (Alex Bazaar)📞 0800 005 253BNZ📍 Alexandra – 45 Tarbert Street, Alexandra📞 0800 275 269🕒 Monday - Friday: 9:30 AM - 4:00 PMWestpac📍 Alexandra – 40 Tarbert Street, Alexandra📞 0800 400 600 | (03) 440 2231🕒 Tuesdays & Thursdays: 9:30 AM - 4:00 PMSBS Bank📍 Cromwell – 21 The Mall, Cromwell📞 0800 727 2265🌐 Website: SBS Bank🕒 Monday - Friday: 9:00 AM - 3:00 PM🔹 Important Information:SBS is NZ-owned and only opens accounts for NZ Permanent Residents & Citizens.Award-Winning Service – SBS has won Canstar’s Bank of the Year | First Home Buyers Award three years in a row!Offers: Normal banking, investments, insurance, KiwiSaver, and Managed Fund advice.

Kiwis love their slang—often short, friendly, and full of humour.Here are a few words and phrases to get you started…Bach/Crib – a small, often modest holiday home or beach house. Bach is used more in the North Island while Crib is used more in the South Island.Barbie - BBQBugger all! – Nothing at all (e.g., "There was bugger all in the shops today.")Chilly bin – Cooler/ice boxDairy – Convenience storeFar out! – Wow! That’s too much!Flat tack / Flat out – Really busy or really fast (e.g., "Work has been so busy lately, I’ve been flat out.")Heaps – A lot (e.g., "That’s heaps of ice cream!")Jandals – Flip-flopsKnackered – Extremely tired (e.g., "I’m knackered, it was a long day at work.")"She’ll be right" – Everything will be OKShout – Taking a turn to pay (e.g., "It’s my shout today – you bought coffee last time.")Smoko – Tea breakStuff up – Make a mistake (e.g., "Oh no, I really stuffed up this time.")Togs – SwimwearWop wops – Middle of nowhere (e.g., "They broke down in the wop wops.")Check out more kiwi slang:New Zealand SlangBeginner's Guide to Kiwi English | English New ZealandEssential Te Reo to Get You StartedWhile English is the most widely spoken language in New Zealand, Māori words are woven into our everyday conversations. Here are a few of the most common words and phrases:Aotearoa – New ZealandHaka – Traditional Māori war danceKia ora! – Hello / Thank youNau mai, haere mai – Welcome!Kai – FoodMarae – Meeting groundsMihi - A Mihi is a greeting/introduction in Maori (commonly used in casual setting)Pākehā – Non-Māori (typically of European descent)Pepeha - Pepeha is a way of introducing yourself in Māori. Waiata – Song, chantWaka – A canoe or vesselWhānau – FamilyKarakia – Prayer, blessingLearn MoreLocal TraditionsNew Zealand has a welcoming culture with a mix of Māori and European influences. Here are a few key traditions to know:Manaakitanga (Hospitality): Kiwis are friendly! If invited to someone’s home, bring a small gift like wine or chocolates.BBQs (barbie) & Social Gatherings: Outdoor cooking is a Kiwi staple, and “bring a plate” means bring a dish to share.Seasonal Celebrations: Christmas is in summer, Waitangi Day (Feb 6) marks NZ’s founding, and Matariki is the Māori New Year.Rugby & The Haka: Rugby is huge, and the All Blacks perform the powerful haka before matches.Markets & Festivals: Local farmers' markets and events like the Alexandra Blossom Festival are great for meeting people.No Tipping Culture: Service staff don’t expect tips, but rounding up the bill is appreciated.Shoes Off Indoors: Many Kiwis remove shoes at the door, especially in Māori homes.The Kiwi Wave: In rural areas, drivers often give a casual hand or finger lift to acknowledge each other.The Treaty of Waitangi is New Zealand’s founding document, signed in 1840 between Māori chiefs and the British Crown. It established a partnership and guaranteed Māori rights to land and resources. We recommend learning more to understand its significance in shaping New Zealand’s history and relationships today.Learn More

Starting your child’s learning journey in Central Otago is an exciting step! Our region offers a range of early childhood education options, from preschools and kindergartens to home-based care and playgroups. Whether you're looking for structured learning environments or more flexible care options, there’s something to suit every family.Below, you'll find a list of local providers and community groups that support young children and their families, helping to create a welcoming and nurturing start to education in our region.

We’ve covered a lot of info here, but we’re sure there’s always more we can add. What are we missing? We’d really appreciate it if you could take a few minutes to fill out our survey. Your input will help us make this resource even better for you and everyone else coming to Central Otago. You can take the survey hereThanks for helping us make it great!