As a manager or employer, the chances you’ve heard that phrase at least once from a staff member, if not multiple times during your career. And when you’re already under pressure, it’s enough to make your blood boil!Let’s face it, for a lot of us “survive til ’25” was a rough ride and the tunnel to “thrive in ‘25” might feel like it isn’t getting any shorter, as we stare off to the second half of the year. “Low productivity” and “unemployment” headlines dominate the news, and the Reserve Bank’s chief economist, Paul Conway, is suggesting a weak economic outlook with multiple factors including weak productivity, investment, and trade. So, when someone says, “it’s not in my job description” it can feel like the last straw. And that’s often how a dispute can start. Personal GrievancesIf you’re under pressure and you hear this statement, there’s a good chance you might react badly, and if you do, “Reason” can leave the building, leaving the door open for “Personal Grievance” (PG) to enter. If you’ve ever had a PG raised against your business, you’ll know it can be expensive, stressful, and massively time consuming. If you’re lucky, the outcome of a PG might result in a settlement and if not, it can cost thousands to pursue a defence through the Employment Relations Authority. Frustratingly, you can be 12-18 months away from being in front of someone who can tell you if you’re wrong or right with your approach to the situation. There is a high risk that you could lose the case and be considered to have failed to act like a “fair and reasonable employer with regard to all the circumstances at the time”. Not to mention the settlement amounts today are typically more than the $3-7K we were seeing only 10-15 years ago. Or the $10-15K from only 5 years ago. These days, you’ll be lucky to see any change from $20K in a settlement, and additional legal costs can mount quickly. Avoiding Personal GrievancesSo, how do you avoid this sort of outcome when you’re under pressure and your staff just don’t “get” the situation? It’s simple, you make time to share it with them, maybe identify some clear processes to updating job descriptions, and ensure everyone understands the core company objectives and underlying values of the company. Five birds (maybe more), one stoneAt EASI NZ, we love “working smarter”, so our recommendation is to combine regular reviews of staff performance with an overview of your company productivity. Use these conversations as a chance to identify the blockers that prevent people from reaching the desired outcomes. Eliminate or mitigate the challenges to ensure your outputs and productivity are in line with your overall business strategy and goals. This should not be used as an opportunity to play a blame game; it’s about identifying continuous improvements.Isn’t that more work?No, collaborating with your staff builds their understanding of the business and the goals, it builds loyalty by creating an inclusive environment, and provides opportunities to instill your values across the whole business. You can often find efficiencies that reduce workloads.With the early identification of potential problems and/or niggles in the business you can reduce stressful situations and can prevent issues from occurring in the first place. This in turn helps to reduce staff attrition rates and empowers your staff while enabling you to discuss ongoing changes and improvements to the business that may need to be reflected in their job descriptions.Reviews are a great way to collaborate with your staff to achieve more efficient outcomes by working smarter, not harder.Doing it - Ourselves!Let’s face it, we can’t rely on anyone arriving on a shiny white business horse to save the day, so it’s time for us to drive productivity by building capabilities and resilience in our own teams through internal collaboration.EASI NZ has a range of workshops to assist you in the “2025 Productivity Drive” so whether it’s building up your HR strategy, understanding your employment obligations, boosting your productivity, hiring the right person, or simply having someone who can manage a crisis, we’ve got you covered, and more.