The results from Central Otago District Council’s latest satisfaction survey are out and they reveal residents are broadly happy with council services, although the results come from a smaller, less representative sample than in previous years.

Just 195 people took part in the 2025 survey, less than half the 455 who responded in 2024 and a fraction of the district’s 24,300-plus population. 

The council noted the sample was also skewed, with 64 percent of respondents aged over 55.

Overall satisfaction with council services rose from 79 percent last year to 82 percent this year. 

Libraries scored highest, with 96 percent satisfaction, followed by curbside recycling and rubbish pickups, emergency management, council reception areas, public toilets, parks and reserves, noise control, and sports grounds - all recording ratings in the 90s.

Areas needing improvement included cemeteries (69 percent satisfaction), building consents (65 percent), environmental health inspections (60 percent), and resource consents, which were lowest at 41 percent satisfaction.

When asked about priorities, residents ranked water supply and sewage systems top, followed by economic development. 

Footpaths, stormwater, and a refuse shop were tied in fourth place. 

The council noted ongoing community support for a reuse shop, which has remained a priority since the closure of the Wastebusters Alexandra facility in 2023.

Satisfaction with elected councillors also rose, from 44 percent last year to 56 percent this year, and with community board members - from 58 percent to 69 percent. 

The survey was conducted using the Let’s Talk Kōrero Mai consultation platform, with respondents needing to register to participate. 

The survey relied on participants “self-selecting” and was promoted throughout the district through media channels, elected members and community outreach efforts, the council said.

Council chief executive Peter Kelly thanked those who took part, saying:, “We look forward to hearing from more next year, especially those people with young families, first homeowners, or new to the district…We always want to keep improving. The feedback received will be carefully considered as there is always room for improvement.”

The survey was promoted district-wide and open online from late May to late June. This year marks the 10th time it has been run.

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