Central residents might get their packages sooner as new staff are starting with courier company Aramex New Zealand this month. 

Aramex New Zealand chief executive Mark Little has apologised for delays. 

One week ago deliveries were delayed four days to Cromwell, two days late for Clyde and Alexandra, and six days late for Wānaka.

“We are genuinely sorry for the delays and any inconvenience caused. The service delays are due to the low unemployment rate and extremely tight labour market within the region and nationwide,” Mark said.

“This challenge is not unique to Aramex, nor is it unique to the courier and logistics industry.”

New recruits are assisting to clear the backlog and Aramex, which is “actively recruiting”, said the number of delayed days is starting to reduce.

Delays to Central have dropped from being “significant” to “minor” with a delay of two days being the norm. 

Mark said a Cromwell local, Teri, joined the business when the new regional franchisee took over operations from Isabel and Carmelo Garcia late last year.

“Teri has shown a strong commitment to improve service levels, with a dedicated team she is building.

“Teri is being supported by a franchise business manager. They are assisting the team with deliveries so that the backlog can be cleared as quickly as possible.”

The company’s recruitment drive has included a nationwide advertisement offering relocation costs for the right applicants.

Currently there are courier driver vacancies in Cromwell.

Service from the Cromwell depot has been a longstanding concern for Central residents. Read an earlier story on this here.