After many years of providing banking services to the local community, Paper Plus Cromwell and Alexandra will be closing their respective Kiwibank agencies on 31 May, 2021. 

The Cromwell agency has operated in Paper Plus for over 15 years and was amongst the first Kiwibank agencies to be established. 

In the following years, the Alexandra agency was also established. 

It was subsequently supported by Paper Plus to continue to provide local banking services when NZ Post and Kiwibank ceased providing their own direct services to the community in 2017. 

Gai Paardekooper, owner and operator of both Paper Plus Cromwell and Alexandra, says that although she has been in discussions with Kiwibank for several months, a viable solution has unfortunately not been reached to allow the stores to continue offering banking services. 

“It is heartbreaking that after 15 years of providing Kiwibank services to our local communities that the prospective changes imposed by Kiwibank has ended our relationship with them, along with our ability to continue providing those services to our Cromwell and Alexandra customers, whom we have enjoyed serving for many years,” Gai says. 

“We understand the impact that this will have on our customers, and regret that this circumstance means that it is no longer possible to offer these services.

Gai adds that NZ Post services are not affected by this change of service due to Kiwibank’s separation from the aforementioned several years ago and that all NZ Post services will continue to be offered in both stores.

Cromwell and Alexandra stores are communicating the change in services available to their customers both in store and via email where possible.

For more information please contact Aimee Paardekooper 0273229847 [email protected]