How council staff interact with the public will get a once-over in the coming weeks. 

They want to know how you feel about the service you got the last time you last made a request of them.

Central Otago District Council’s (CODC) customer services team will be making contact with community members who have communicated with the council in the past six months to make a service request.

A ‘service request’ is council lingo for when members of the public notify them of an issue with services or facilities or request information or maintenance.

These could be made by phone, email, online or in person at council service centres.

CODC community experience group manager David Scoones said he and customer services officers would contact a sample of those who’ve been in touch recently, inviting people to share their experience with the council.

“We’re keen to find out what people’s experience with our service request process has been like to help identify where we’re hitting the mark and where there might be room for improvement,” he said.