Join our dynamic and growing company as we expand our reach with the opening of our brand-new branch in Cromwell.

About Us

Known for its scenic beauty and outdoor activities, Cromwell offers a unique lifestyle and opportunities for those who choose to live and work there.

Today as a family-owned and operated company, we have a presence from Nelson right through to Southland and over to the West Coast of the South Island – selling and servicing industry-leading products and technology within the Virticulture, Construction, Forestry, Commercial, Lifestyle and Adventure/Recreation sectors.

At Drummond & Etheridge, we are dedicated to providing top-notch products and services to our valued customers.

We believe in fostering a supportive and collaborative work environment, where each team member plays a crucial role in our success.

Position

We are seeking enthusiastic and motivated individuals to join our brand-new branch team.

As a Parts and Service Coordinator, you will be an essential part of our company’s growth and success.

You will have the opportunity to work in a modern workspace that you can make your own, serving our customers and ensuring they have a positive experience with our brand.

Do you have a passion for exceptional customer service and a knack for organization? If so, this role is perfect for you.

As a Parts and Service Coordinator, you'll be responsible for ensuring our customers receive the right parts, on time, and with a smile.

Your duties will include maintaining positive customer relationships, managing job bookings and parts organisation, and offering administrative support to the Technician.

You'll also play a vital role in maintaining a safe and efficient workshop, keeping customers informed about their equipment, and addressing any concerns promptly.

About the role:

• Deliver parts to our valued customers promptly and with precision, ensuring their equipment stays operational and reliable.
• Provide our skilled technicians with the exact parts they need, ensuring that they can carry out their work efficiently and effectively.
• Stay well-informed about the latest trends in parts merchandising and product lines, enabling you to offer our customers the most innovative solutions.
• Oversee and organize job bookings and the arrangement of parts, guaranteeing a streamlined workflow and excellent service delivery.
• Uphold the efficiency of our workshop operations, ensuring that all tasks are executed seamlessly, on schedule, and to the highest quality standards.
• Maintain a professional and respectful demeanor when communicating with both our customers and colleagues, enhancing our overall service experience.
• Vigilantly observe and report any misconduct or non-compliance to the Service Manager, ensuring a safe and respectful working environment.

If you're a professional communicator with a keen eye for detail, committed to following safety regulations, and always looking for ways to improve processes, we want to hear from you.

Join our team and help us deliver top-notch service in the world of farm machinery.

About you:

• Customer Service Skills: Proficiency in providing excellent customer service, including selling parts promptly and maintaining positive customer relationships.
• Organizational Skills: Strong organizational abilities to manage job bookings, maintain parts organization, and uphold workshop efficiency.
• Safety Compliance: Commitment to ensuring compliance with safety regulations and reporting any hazards or misconduct to the appropriate authority.
• Product Knowledge: Staying updated on parts merchandising and product lines as well as remaining current with farm machinery knowledge.
• Adaptability: The ability to adapt to changing situations and provide support for urgent customer calls and allocation of work when necessary.
• Reporting: Proactive reporting of any misconduct, non-compliance, or areas for improvement to the Service Manager.

Discover the incredible benefits of working for Drummond & Etheridge!

Option of 5 or 6 weeks Annual Leave.

At Drummond & Etheridge, we believe in investing in our employees' futures.

That's why we offer ongoing training and development opportunities, ensuring that you have all the tools you need to succeed and advance your career.

You'll have the chance to expand your career horizons across our diverse and dynamic business.

We value growth and are committed to helping you reach your full potential.

And of course, we offer a competitive salary because we understand the importance of recognizing and rewarding your hard work.

Join our team at Drummond & Etheridge and unlock a world of possibilities for your career.

Apply today and take the first step towards an exciting and rewarding future with us.

Research shows that candidates from underrepresented backgrounds hesitate to apply for roles if they feel they don’t meet 100% of the criteria.

So, if this opportunity excites you and you think you have the skills and experience to add value (even if not specified), please don’t hesitate to apply!