Are you looking for a role with variety? Where you will be interacting with customers whilst ensuring high levels of customer satisfaction are achieved? We have the role for you!

As a Customer Services Officer at the CODC you will be the first point of contact for our customers.

We are looking for someone with strong communication skills who thrives on interacting with a wide variety of people.

In this role, you will be providing excellent customer service for both external and internal customers by receiving and responding to all enquiries and requests whether by electronic means, telephone or over the counter, receiving and processing payments, and providing additional administration support to the organisation.

This is a 12-month fixed term full-time position, Monday to Friday, 8.30am to 5.00pm.

You will be based in Alexandra but will be required to travel to our other three Service Centres located in Cromwell, Roxburgh and Ranfurly to cover when required.

About the Organisation:

At Central Otago District Council we live by our whakatauki: ‘Me manaaki tētahi ki tētahi, me pakihiwitahi te tū – kia haere tahi ai tātou.

Respect each other, stand shoulder to shoulder – So that we may travel on this journey together.’ This embodies our commitment to respect, collaboration, and community well-being.

With around 200 staff, there are a diverse range of roles from front facing community to support and technical specialists.

As the successful applicant you will:

• have a desire to provide an outstanding level of service to our customers

• be a confident communicator with a passion for resolving issues

• have the ability to think, talk, and type in a fast-paced environment, with excellent computer skills, in particular word processing, excel, internet and email

• be adaptable to change

• possess excellent communication skills and be able to work with people from a wide range of organisations and backgrounds

• have cash-handling experience

• be knowledgeable about Central Otago

In return the successful applicant will receive:

• modern and tech-savvy working environment

• competitive market remuneration

• a great working environment

• regular work hours

• te a Māori and tikanga competency courses available to all staff

• the opportunity to join the organisation’s social club

To view the position description and apply, Click here.

Applications close 5pm on 26 November 2023.